Privacy Policy

1-WHAT INFORMATION DO WE COLLECT?

We gather personal data provided voluntarily by you when you express an interest in acquiring information about our company or products, participate in activities on the Site, or engage in other forms of communication with us.

The specific personal information we collect depends on the nature of your interactions with us and the Site, the preferences you select, and the products and features you utilize. This may encompass the following:

During the billing process, when you choose to make a payment for our services through trusted payment gateways like Stripe or PayPal, these platforms may collect various types of personal information required to facilitate the transaction securely. This personal information may encompass:

1. Name: Your full name as it appears on your credit card or PayPal account.
2. Email Address: The email address associated with your Stripe or PayPal account, which is used for communication regarding the payment and transaction-related notifications.
3. Billing Address: Your billing address, which may include details such as street address, city, state/province, postal/ZIP code, and country. This information is essential for verification purposes and to ensure that the payment is processed accurately.
4. Payment Details: This includes sensitive information such as credit card details (card number, expiration date, CVV/CVC code) or PayPal account details (email address, password). These payment details are securely encrypted and processed by Stripe or PayPal to complete the transaction securely.

Stripe and PayPal employ advanced encryption and security measures to safeguard your personal and financial information during transmission and storage. These platforms adhere to industry-standard security protocols to ensure the confidentiality, integrity, and protection of your data.

By providing this personal information during the billing process, you authorize Stripe or PayPal to collect, process, and store it securely in accordance with their respective privacy policies and terms of service. If you have any concerns regarding the handling of your personal information by Stripe or PayPal, we encourage you to review their privacy policies or contact them directly for assistance.

Automatically Collected Information: During your visits to, and usage of, the Site, certain information is automatically gathered. This information does not disclose your individual identity (such as your name or contact particulars) but may encompass data about your device and its usage. This includes your IP address, browser, device characteristics, operating system, language preferences, referring URLs, device name, country, location, details about your interactions with our Site, and other technical data. If you access our site via a mobile device, we may also collect device-related information, such as your mobile device ID, model, manufacturer, operating system, version information, and IP address. This data is primarily essential for maintaining the security and functionality of our Site, as well as for our internal analytical and reporting purposes. Additionally, like many businesses, we employ cookies and similar technologies for data collection, which is elaborated further in our Cookie Policy.

Information Acquired from External Sources: We may acquire information about you from other origins, including publicly available databases, cooperative marketing partners, social media platforms (such as Facebook), and various third-party sources.

2. HOW DO WE USE YOUR INFORMATION?

We utilize your personal information for various purposes, depending on the basis of our processing, which may include our legitimate business interests (“Business Purposes”), the necessity to enter into or fulfill a contract with you (“Contractual”), your consent (“Consent”), and/or compliance with our legal obligations (“Legal Reasons”). Below, we outline each purpose alongside the specific processing grounds we rely on:
We employ the information we collect or receive for the following purposes:
• Requesting Feedback: We may use your information to request feedback and contact you regarding your usage of our Site, either as part of our Business Purposes or with your Consent.
• Protecting Our Site: Your information may be used to help maintain the security and integrity of our Site. This includes activities such as fraud monitoring and prevention, serving both our Business Purposes and Legal Reasons.
• Enforcement of Terms: We may use your information to ensure compliance with our terms, conditions, and policies, aligning with our Business Purposes and legal obligations.
• Responding to Legal Requests: In cases where we receive legal requests, such as subpoenas, we may need to review the data we possess to determine the appropriate response, which is done as legally required.
• Other Business Purposes: Your information may also be employed for various other Business Purposes, including data analysis, identification of usage patterns, assessment of the effectiveness of our promotional efforts, and the ongoing evaluation and enhancement of our Site, products, services, marketing, and overall user experience.

3-WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share and reveal your information in the following circumstances:

• Compliance with Laws: We may disclose your information when it is legally required to comply with applicable laws, governmental requests, court orders, or legal processes. This includes situations where we need to respond to court orders, subpoenas, or requests from public authorities to meet national security or law enforcement requirements.
• Vital Interests and Legal Rights: Your information may be disclosed when we believe it is necessary to investigate, prevent, or take action concerning potential violations of our policies, suspected fraud, potential threats to the safety of individuals, illegal activities, or as evidence in litigation in which we are involved.
• Third-Party Advertisers: We may engage third-party advertising companies to display advertisements when you visit our Site. These companies may utilize information about your visits to our Site and other websites collected through web cookies and similar tracking technologies to provide you with advertisements tailored to your interests in goods and services.
• Business Partners: Your information may be shared with our business partners to offer you specific products, services, or promotions.
• With Your Consent: For any other purposes, we may disclose your personal information when you provide us with your explicit consent.
• Other Users: In instances where you share personal information, such as posting comments, contributions, or other content on the Site or engaging with public areas of the Site, please be aware that such information may be viewable by all users and could be publicly disseminated outside the Site indefinitely

4-DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

Cookies

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. In general, cookies have two main purposes: to improve your browsing experience by remembering your actions and preferences and to help us analyze our website traffic.

What to do with Cookies?

We use cookies to help us analyze traffic to the Website, to help us improve website performance and usability, and to make the Website more secure. Third-party cookies help us use Google Analytics to count, track, and analyze visits to the Website. This helps us understand how people are using our websites and where we need to make improvements. These third-party cookies do not specifically identify you.

Performance, Analytics, Research & Advertising

Cookies help us learn how well our site and web products perform in different locations. We also use these to understand, improve, and research products, features, and services, including when you access this site https://xplainimation.com/ from other websites, applications, or devices such as your work computer or your mobile device. We also use third-party cookies to improve and personalize our marketing messages/communications with you.

Control cookies

You are always free to delete cookies that are already on your computer through your browser settings, and you can set most browsers to prevent them from being added to your computer. However, this may prevent you from using certain features on the Website

5-WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The Site might display advertisements from unaffiliated third parties that could direct you to other websites, online services, or mobile applications. Please be aware that we cannot ensure the safety and privacy of any information you provide to these third parties. The data collected by third parties is not governed by this privacy policy. We do not take responsibility for the content, privacy practices, or security policies of third parties, including other websites, services, or applications that may be linked to or from the Site. We recommend reviewing the policies of these third parties and reaching out to them directly for any inquiries you may have.

6-HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your personal information only for the duration required to fulfill the purposes outlined in this privacy policy, unless there is a legal requirement or permission for a longer retention period (e.g., for tax, accounting, or other legal obligations).

Once there is no longer a legitimate business necessity to process your personal information, we will take steps to either delete or anonymize it. In cases where immediate deletion is not feasible (e.g., due to personal information being stored in backup archives), we will securely store your personal information and prevent any further processing until it can be deleted.

7-HOW DO WE KEEP YOUR INFORMATION SAFE?

We have put in place effective technical and organizational security measures to safeguard the personal information we handle. Nonetheless, it’s crucial to recognize that we cannot guarantee absolute security on the internet. While we are fully committed to doing our utmost to protect your personal data, it’s important to be aware that transmitting such information to and from our website inherently carries certain risks. We recommend accessing our services in a secure online environment.

8-WHAT ARE YOUR PRIVACY RIGHTS?

Personal Information

You have the right to review or modify your information by:

Contacting us via the provided contact details below

Upon your request to delete your information from our active databases, we may delete or modify your information. However, some data may be retained in our records to prevent fraud, address issues, assist in investigations, enforce our Terms of Use, and/or comply with legal obligations.

Cookies and similar technologies:
Most web browsers are initially configured to accept cookies. If you prefer, you can usually modify your browser settings to delete or decline cookies. However, this may impact specific features or services on our website.

9-DO WE MAKE UPDATES TO THIS POLICY?

We reserve the right to periodically revise this privacy policy. The revised version will be identified by a revised “Effective Date,” and it will become effective as soon as it is available. In the event of significant changes to this privacy policy, we may notify you through prominent posting of the changes or by directly sending you a notification. We recommend that you regularly review this privacy policy to stay informed about how we safeguard your information.

10. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, email us at Connect@xplainimation.com.

Last updated [April 18th, 2024]