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Most Popular Questions
Q: How Does It Work?
Once you’ve placed your order and completed our questionnaire we’ll move through script, voice-over, storyboard and animation in an average period of 2 or 8 weeks depending on the package. We’ll assign a project manager to your video, who will guide you through the process in a ‘done-for-you’ manner for explainer/whiteboard packages and a ‘done-with-you’ manner for premium videos.
Q: Is It Limited To One Video Per Customer?
No, you can order as many as you like. You can also combine multiple orders to get a longer video, so if you order 4 X 30 second packages, you may produce 1 X 120 second video or 4 x 30 second videos for example. Just let us know in the questionnaire.
Q: Can I Get A Longer Video?
Yes, you can order multiple 30 second packages, and can combine them into 1 video OR spread those seconds across multiple videos. Just be sure to mention it in the questionnaire how your would like to use your seconds e.g one long video or multiple short videos etc.
Q: What If I Don't Like The Video?
Once we deliver your first video preview, you will be able to make 2 rounds of animation changes free of charge. If after that you are still unhappy you can request a refund.
Q: How Much Content Can Fit In 30 Seconds?
A 30 second script is 75 words, so we can usually fit the following sections: Problem Definition, Solution, Call To Action. But don’t worry, if you want to make your video longer during production, we can expand the length and budget with your approval.
Q: I Want To Talk To Someone First!
Of course! Email at connect@xplainimation.com and we will answer any questions you may have or Send direct message from our website. We are available 24/6. You can fill out our contact form and someone from our team will reach you as soon as possible.
Q: Do you provide other languages besides English?
Yes, we have voice over artists from all over the world so we can provide a wide range of languages and accents. We work with Spanish, Russian, German and French voiceover artists. Please contact us about that and We will guide you from there.
Q: I have a limited budget. Can you still make an awesome video for me?
Don’t worry. Feel free to share your budget with us and we will do our best to create an awesome explainer video that fit’s your budget. Contact us.
Q: I need my video faster can you help me?
We can produce a video in as little as 10 days for a small fee, so you don’t have to miss that deadline looming.
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