By accessing or using the website and mobile application provided by https://xplainimation.com (referred to as the “Website”), you agree to be bound by the following Terms & Conditions. These Terms & Conditions apply to all aspects of the Website, including its pages and the services offered through or on the Website (“Services”). All sections and subsections of this Agreement are hereby included by reference.
a) “Agreement” refers to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website;
b) “We”, “us” and “our” are references to Xplainimation;
c) “User”, “You”, “Your” and “Customer” refers to the person who is accessing the website for taking or availing any service from us and includes;
d) ”Website” shall mean and include https://xplainimation.com and any successor Website of the Company or any of its affiliates;
e) “Communication” shall mean and include any text or images, either on the website or in other forms (emails, etc.) which are intended, directly or indirectly, to sell products.
f) Parties: Collectively, the parties to this Agreement (We and You) will be referred to as Parties.
Your use of the Website implies that you have read and examined this Agreement and consent to its terms. If you do not consent to this Agreement, please exit the Website promptly. Our provision of the Website and Services is contingent upon your acceptance of this Agreement.
At Xplainimation, we specialize in crafting captivating animated explainer videos tailored to elevate your business’s visibility and drive conversions. From startups to established enterprises, our expertly crafted animations are designed to simplify complex ideas, engage your audience, and inspire action.
Our team thrives on creativity and innovation. With a finger on the pulse of the latest trends and technologies, we ensure that your message stands out in today’s competitive digital landscape.
To use this Website or any included Services, you must be a minimum of 18 (Eighteen) years old. By using this Website, you confirm and guarantee that you meet this age requirement and can legally enter into this Agreement. We do not accept any responsibility or liability for any misrepresentation of your age.
At Xplainimation.com, we understand that every business is unique, with its own distinct products, services, and brand identity. That’s why we offer personalized animated explainer video services designed to meet the specific needs and objectives of each client. Our team works closely with businesses to understand their target audience, messaging goals, and branding guidelines. Whether you’re looking to introduce a new product, simplify a complex concept, or promote a service, we tailor our animation style, narrative approach, and visual elements to effectively communicate your message to your intended audience.
From scriptwriting to storyboard development, animation production, and post-production editing, our customized animation services are crafted with your business in mind, ensuring a compelling and engaging final product that resonates with your audience.
At Xplainimation.com, we believe that collaboration is key to creating successful animated videos. We value the input and expertise of our clients throughout every stage of the production process. From the initial concept development to the final delivery, we encourage open communication and active participation from our clients. Our team welcomes feedback and suggestions, working collaboratively to refine and enhance the animation until it meets and exceeds the client’s expectations.
Whether you have specific ideas in mind or need guidance on creative decisions, we’re here to listen, advise, and collaborate to ensure that the final product aligns with your vision and objectives. By fostering a culture of collaboration and feedback, we strive to deliver animated videos that not only meet but exceed our clients’ expectations, resulting in a successful and satisfying partnership.
By placing an order through the Xplainimation website, you agree to the following terms and conditions:
At Xplainimation, we strive to ensure that every client is satisfied with the services provided. If for any reason you are not completely satisfied with our services, you may request a refund subject to the following conditions:
Conditions for Refund Eligibility:
The work of the order has not yet started at the time of the refund request
Refund Process:
Order Cancellation: Both Xplainimation and the client have the option to cancel the order before the job has commenced. In such cases, a full refund will be issued. Xplainimation does not charge for cancellations, but any fees imposed by banks or payment processing agencies will be deducted.
Refunds under Money Back Guarantee: If you are dissatisfied with the final product, you can request a refund by sending an email to hello@xplainimation.info within 30 days of the original purchase. You must provide valid reasons for your dissatisfaction. Upon approval, the refund will be deposited directly into your bank account.
Refund Amount:
• Script: 90% of the original purchase amount will be refunded.
• Voiceover (VO): 70% of the original purchase amount will be refunded.
• Storyboard: 60% of the original purchase amount will be refunded.
• Animation: 50% of the original purchase amount will be refunded.
Contact Information:
To request a refund, please contact us at hello@xplainiamtion.info.
Refund requests must be made within 30 days of the original purchase.
Client Satisfaction:
While we adhere to our refund policy, we are committed to understanding and resolving any dissatisfaction you may have. Your feedback is valuable to us as we continuously strive to improve our services and serve you better.
If you have any questions or concerns regarding our refund policy, you can contact us.
We may furnish you with specific information as a consequence of your utilization of the Website or Services. This information may encompass, but is not confined to, documents, data, or materials generated by us, as well as other resources designed to aid in your utilization of the Website or Services (collectively referred to as ‘Our Materials’). Subject to the provisions of this Agreement, we extend to you a non-exclusive, limited, non-transferable, and revocable license for the sole purpose of utilizing Our Materials in conjunction with your use of the Website and Services. The usage of Our Materials for any other purposes is strictly prohibited, and this license becomes void upon your discontinuation of the use of the Website or Services or upon the termination of this Agreement.
We recognize the importance of providing our clients with complete ownership and control over the animated content we produce for them. Upon the successful completion of a project, we grant our clients full ownership and usage rights to the animated videos created specifically for their business. This means that clients have the freedom to utilize the content in any way they see fit, including but not limited to, sharing it on their website, social media platforms, email newsletters, presentations, and more.
Our goal is to empower our clients with the creative freedom to leverage their animated videos for maximum impact and reach. By providing unrestricted distribution rights, we ensure that our clients can effectively communicate their message to their target audience across various platforms without any limitations or restrictions.
We understand the importance of delivering high-quality animated videos within agreed-upon timelines. We recognize that our clients often have specific deadlines and time-sensitive marketing initiatives that require prompt and efficient delivery of their animated content. That’s why we are committed to upholding a strict policy of timely delivery without compromising on quality. From the initial project kickoff to the final delivery, our team employs efficient project management strategies and workflows to ensure that each stage of the production process is completed on schedule.
We prioritize clear communication and transparency with our clients regarding project timelines and milestones, keeping them informed every step of the way. In the event of unforeseen delays or challenges, we proactively communicate with our clients to discuss revised timelines and solutions, ensuring that their needs and expectations are met. Our dedication to timely delivery reflects our commitment to providing exceptional service and value to our clients, allowing them to achieve their goals and objectives on schedule.
A. Content Responsibility.
The website provides you with the ability to share content, post comments, provide feedback, and similar actions. However, you are solely responsible for the content you post, and you affirm that you possess the necessary permissions to utilize such content.
When contributing content to the website, please refrain from posting material that:
• Contains offensive language, profanity, abusive behavior, racism, hatred, or any form of inappropriate content, including but not limited to explicit or offensive text, images, or illustrations.
• Is defamatory, threatening, disparaging, excessively inflammatory, false, deceptive, fraudulent, inaccurate, unfair, contains exaggerations, or lacks substantiated claims.
• Infringes upon the privacy rights of any third party, is unduly harmful or offensive to individuals or communities.
• Discriminates on the basis of race, religion, nationality, gender, age, marital status, sexual orientation, disability, or references such matters in a manner contrary to applicable laws.
• Violates or encourages violations of local, state, national, or international laws, rules, regulations, or ordinances.
• Attempts unauthorized access or use of another person’s account, password, service, or system, except as explicitly permitted by the Terms of Use.
• Uploads or transmits files containing viruses or other harmful, disruptive, or destructive elements.
• Sends repetitive messages concerning another user or engages in derogatory or offensive remarks about others or repeatedly posts the same message under different email addresses or subjects.
Content that falls within the above categories, and any similar content, will not be accepted. In the event of recurring violations, we retain the right to terminate a user’s access to the website without prior notice.
You acknowledge and consent that the Website and all Services provided by Xplainimation are the exclusive property of Xplainimation, encompassing all copyrights, trademarks, trade secrets, patents, and other forms of intellectual property (collectively referred to as ‘Our IP’). You further acknowledge our ownership of all rights, titles, and interests related to Our IP and commit to refraining from any unlawful or infringing utilization of Our IP. You explicitly agree not to reproduce or disseminate Our IP in any manner, whether electronically or through the registration of new trademarks, trade names, service marks, or Uniform Resource Locators (URLs), without obtaining our express written consent.
a) In order to facilitate the availability of the Website and Services, you hereby grant us a royalty-free, non-exclusive, global license to copy, display, use, broadcast, transmit, and create derivative works from any content you publish, upload, or otherwise provide to the Website (‘Your Content’). We do not assert any additional proprietary rights over Your Content.
b) If you believe that any of your intellectual property rights have been infringed upon or violated due to the posting of information or media by another user of our platform, please get in touch with us to report the matter.
As a user of the Website or Services, you may be required to complete a registration process. During this process, you will select a user identifier, which could be your email address or another designated term, and establish a password. Additionally, you may furnish personal details, including but not limited to your name. It is your responsibility to ensure the accuracy of this information. This user identifier and associated information are essential for accessing and utilizing the Website and Services.
You must not disclose this identifying information to any third party, and if you suspect any compromise or unauthorized access to your identifying details, you are obligated to promptly notify us in writing, with email notification being an acceptable form of communication. Safeguarding the confidentiality and security of your identifying information is your responsibility, and you are also required to inform us of any updates or modifications to this information. The provision of false or misleading information or the use of the Website or Services for fraudulent or unlawful activities may result in the immediate termination of this Agreement.
We understand that a well-crafted script is the foundation of a successful animated video. That’s why our team collaborates closely with our clients throughout the script development process. We believe in the power of storytelling to captivate audiences and effectively convey key messages. Our experienced scriptwriters work hand-in-hand with clients to understand their brand, target audience, and communication goals. Through in-depth discussions and brainstorming sessions, we gather insights and ideas to shape the narrative arc of the script. We offer guidance and expertise in structuring the storyline, defining characters, and incorporating persuasive language that resonates with the audience.
Our goal is to craft a compelling script that not only communicates the client’s message effectively but also engages and entertains the target audience. Throughout the development process, we encourage feedback and revisions to ensure that the final script accurately reflects the client’s vision and objectives. By fostering a collaborative approach to script development, we ensure that our animated videos deliver maximum impact and achieve the desired results.
In today’s digital landscape, audience engagement is paramount. That’s why Xplainimation.com offers clients the option to enhance their animated videos with interactive elements. In addition to standard animation techniques, we provide the capability to integrate interactive features such as clickable buttons, hotspots, and quizzes directly into the animations. These interactive elements create a dynamic viewing experience that encourages active participation and deeper audience engagement. For example, clickable buttons can allow viewers to explore additional information or navigate to specific sections of the video, while hotspots can highlight key points or trigger animations.
Quizzes can be used to test knowledge or reinforce learning objectives. By incorporating interactive functionality, we empower our clients to create immersive experiences that resonate with their audience and drive meaningful interactions. Our team works closely with clients to identify the most effective interactive elements for their specific objectives and seamlessly integrate them into the animation. Whether it’s increasing brand engagement, generating leads, or educating viewers, interactive elements offer endless possibilities for enhancing the effectiveness of animated videos.
You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of Xplainimation.
a) You further agree not to use the Website or Services:
I) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
II) To violate any of our intellectual property rights or any third party;
III) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
IV) To perpetrate any fraud;
V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
VI) To publish or distribute any obscene or defamatory material;
VII) To publish or distribute any material that incites violence, hate, or discrimination towards any group;
VIII) To unlawfully gather information about others.
The Website and Services are exclusively offered for communication purposes. You recognize and consent to the fact that any information published on Our Website is not meant to serve as legal advice, medical guidance, or financial counsel, and it does not establish a fiduciary relationship between you and us. Additionally, you accept that any purchases made through the Website are undertaken at your own discretion. We explicitly disclaim any responsibility or liability for any guidance or information provided on the Website.
You agree not to undertake any of the following actions:
a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining, or interference with any host, user, or network.
You agree to defend and indemnify us and any of our affiliates (if applicable) and hold us harmless against all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website or Services, your breach of this Agreement, or your conduct or actions. You agree that we shall be able to select its legal counsel and may participate in its defense if we wish.
You acknowledge and agree to the following:
(A) We do not provide any guarantees regarding the accuracy, completeness, validity, or timeliness of information presented by us or any third parties, and we shall not assume responsibility for materials posted by us or any third party. It is your responsibility to exercise judgment, caution, and common sense when assessing potential methods, offers, or information provided by us or third parties.
(B) We shall not be held liable for any direct, indirect, consequential, or other types of loss or damage that users may experience as a result of using https://xplainimation.com. Such losses or damages may include, but are not limited to, data or information loss, financial loss, or physical damage.
(C) Under no circumstances shall Xplainimation, its owners, directors, employees, partners, agents, suppliers, or affiliates be held responsible for any indirect, incidental, special, consequential, or exemplary costs. This includes, without limitation, losses such as revenue, data, usage, goodwill, or intangible losses resulting from: (i) your use of or inability to access or use the Service; (ii) the conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content. This applies regardless of the legal theory, including but not limited to warranty, contract, tort (including negligence), or any other legal concept, and even if we were informed of the possibility of such damages and if a remedy outlined in this agreement is deemed ineffective in achieving its primary purpose.
You are strictly prohibited from using the Website or any of our’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
From time to time, we may provide links to third-party websites or other services. You acknowledge that we shall not be held responsible for any losses or damages incurred as a result of your utilization of third-party services linked from Our Website.
At our discretion and without prior notice, we may periodically amend this Agreement. You acknowledge our authority to amend or alter this Agreement and that such modifications are effective immediately upon being posted on the Website. These modifications supersede any prior versions of the Agreement, unless otherwise specified
This Agreement constitutes the entire understanding between the Parties concerning all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.
We may have to temporarily suspend your access to the Website for maintenance or emergency services, whether planned or unplanned. You acknowledge that unforeseen or unscheduled downtime may impact your ability to access the Website, but we will not be held liable for any resulting damages or losses.
We reserve the right to terminate this Agreement with you at our discretion, with or without cause, at any time. This termination may occur if you violate any of the terms outlined in this Agreement, such as infringing upon intellectual property rights, failing to comply with laws or legal obligations, or distributing illegal content. If you have an account with us, you also have the option to terminate this Agreement by contacting us and requesting termination. In the event of termination, any provisions that are naturally expected to survive termination will continue to be valid and enforceable.
You acknowledge and agree that your utilization of the Website and Services is entirely at your own risk, and any Services provided by us are provided on an “As Is” basis. We explicitly disclaim all express or implied warranties, including but not limited to, the implied warranties of fitness for a particular purpose and merchantability. We do not warrant that the Website or Services will fulfill your requirements, or that they will be uninterrupted, error-free, or secure. Additionally, we do not guarantee the reliability or accuracy of any information on the Website or obtained through the Services. You accept full responsibility for any damage that may occur to you or your computer system, as well as any loss of data resulting from your use of the Website or Services, and we bear no liability for such damage or loss.
W To the maximum extent permitted by law, we shall not be held responsible for any damages you may incur while using the Website or Services. This provision covers all claims brought by you, including but not limited to lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or any type of tort.
a) JURISDICTION, VENUE & CHOICE OF LAW: The terms herein will be governed by and construed under the laws of Canada without giving effect to any principles of conflicts of law. The Courts of Canada shall have exclusive jurisdiction over any dispute arising from the use of the Website.
b) ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased, or otherwise transferred in whole or part by you. Should this Agreement, or the rights granted hereunder, be assigned, sold, leased, or otherwise transferred by us, the rights and liabilities of Xplainimation will bind and inure to any assignees, administrators, successors, and executors.
c) SEVERABILITY: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such a condition, the remainder of this Agreement shall continue in full force.
d) NO WAIVER: If we fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.
e) HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.
f) NO AGENCY, PARTNERSHIP, OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.
g) FORCE MAJEURE: We are not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature, and natural disasters, and other acts which may be due to unforeseen circumstances.
h) ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email us at the following address: Connect@xplainimation.com.